CCAA FAQs for the Quest Community

FAQs for the Quest Community

Below are FAQs based on our ongoing conversations with the Quest community. We cannot provide answers to everything, but we will keep you updated as information comes in.

Questions about the CCAA process and timeline

  • CCAA is a Federal Act that allows entities, including business and not-for-profits, to successfully reorganize their operations when they’re facing financial challenges.
  • On January 27, ten days after granting Quest’s initial petition, the Court formally approved our interim financing and our request for a stay. The stay goes through May 29 and prevents the lender from taking any action against Quest while the university seeks to restructure its affairs for long-term stability.
  • The Court can extend the stay if necessary and appropriate.
  • The Court-appointed monitor, Pricewaterhouse Coopers, guides and supervises the process, which includes helping Quest with its plans and negotiating with lenders to resolve the outstanding debt.
  • Quest will regularly update the Court on the progress it’s making toward its plan.
  • There is no predetermined end date for the CCAA process.
  • Our largest loan came due a few months ago, and we were unable to come to an agreement with the lender about repayment terms. The lender threatened receivership and demanded that four Board members resign and be replaced by persons of the lender’s choosing, which would have given the lender control of the Board.
  • In addition, we were anticipating a cash shortfall in late winter.
  • There were a number of reasons, including that the lender and their associates would not commit to preserving Quest’s program, and it was unclear where they planned to take this university.

We are pursuing several possibilities for long-term stability, including but not limited to:

  • Selling some of Quest’s land assets; we have retained a commercial real estate broker to help vet a wide range of potential developers
  • Sharing space with other entities
  • Partnership, affiliation, or acquisition by another university; options include public and private institutions
  • Some options have been explored earlier. Quest was in conversations with a land developer, for example, and while that proposal did not succeed, Quest needs time to pursue similar and other options. Our major lender was also in a position to thwart some of these types of initiatives.
  • There was reason to believe the legacy loan could be settled.
  • Enrollments were expected to be higher than they were in both 2018 and 2019.
  • We are exploring options that include other universities. However, these institutions have the right to confidentiality, so we can’t disclose who they are or what is being proposed.
  • The Restructuring Committee is in conversations with several potential partners. On March 17, an Evaluation and Advisory Working Group (EAWG) was formed, with representation from students, faculty, staff and alumni. The EAWG is tasked with reviewing proposals and giving its feedback to the RC.
  • Note that both the RC and the EAWG will be bound by Non-Disclosure Agreements to preserve confidentiality.
  • No, the land alone would not cover the debt. Quest needs a multi-faceted approach to deal with its debt and ensure long-term stability.
  • We have reason to believe we’ll find a good outcome, but we can’t provide guarantees today.

Questions about transferring

  • The Restructuring Committee is focused on finding a solution by the end of April or thereabouts.
  • We have a transfer agreement with Capilano University, which offers a Liberal Studies Bachelor of Arts.
  • Students can transfer into the third year of that program, provided they have completed the two-year Foundation at Quest.
  • This is the only direct transfer program we currently have.
  • Students can access more details about course credits and transfers on the Portal, and have received information via email.
  • Quest has 68 agreements about transfer credits, known as Articulation Agreements, for 38 courses at nine BC institutions and is continuously working on more.
  • Articulated courses can be found  on the BC Transfer Guide. To find Quest’s Articulated Courses:
    • under Institution, select Quest University
    • leave ‘Subject’ and ‘Course number’ blank
    • check ‘Any’ for ‘To Institution’
    • click ‘Search’
    • a list of courses will appear
  • We will provide the support we always have. If Quest students have problems transferring specific course credits, the CAO, faculty, and Registrar can help — by sending letters or talking with admissions staff to clarify Quest’s program or courses.
  • We will make sure transcripts and course syllabi are readily available.
  • For students who make a deposit to another institution for fall 2020, but who choose to remain at Quest, we will provide you with a credit up to $500 for the deposit you made at the other school.
  • To discuss your particular situation, please contact the CAO or the Registrar.
  • No, but we have agreements on specific course transfers and an arrangement with Capilano. Students have received updates about this.
  • To discuss your particular situation, please contact the CAO or the Registrar.
  • Our Designated Learning Institution status is not impacted by the CCAA process.
  • Students who may need a study permit to start Quest in the Fall term; renew their study permit to continue studying; obtain a co-op work permit to complete their EL; or apply for their post-graduation work permit upon completing of their degree, are still eligible.
  • As always, students who wish to transfer to a different institution must update their permits to reflect the Designated Learning Institution number of their transfer school. This process is explained on the Canadian Immigration website.
  • Please contact Quest’s International Student Services with further questions.

Questions about graduating

  • No, because Quest cannot compromise the integrity of its academic degree. We are in the process of identifying ways to help students who are only a few credits from graduating.
  • Yes. We’ve gone back to the more relaxed standards of yore! You can ‘walk’ in the 2020 graduation ceremony if you’ve earned 29 credits by the end of Spring Term. Note: due to the coronavirus public health crisis, Graduation Ceremonies are canceled; we plan to hold ceremonies later in the calendar year instead.

Questions about financial aid

  • No. Spring 2020 awards are safe and have been applied to your tuition statement.
  • We do not know yet. Quest’s future will likely require an element of financial reorganization, and this could affect scholarships and bursaries.
  • We’ve spoken to these partners and anticipate no changes at this time.
  • What happens next Fall will depend on the long-term solution arrived at by Quest. If students move to UBC or Capilano, would you continue helping them financially?
  • No, we would not be able to give financial aid to students who are enrolling elsewhere.

Questions about payroll and current finances

  • Yes. The CCAA process provides financing so operations can continue, including payroll. We have financing approved until May 29, with the possibility of extensions. Quest has no plans to lay off any employees in conjunction with the CCAA process.
  • Yes, we plan to continue normal operations least and we have the necessary funding.
  • It may take months to find a solid plan for Quest’s future; we hope our staff and faculty will be alongside us through that process.

Questions from alumni

  • No. All BC universities are required to have a transcript agreement with another school. Capilano is Quest’s designated institution to provide Quest transcripts in perpetuity should Quest be unable to do so for any reason.
  • Yes. The DQAB has confirmed with President Iwama that Quest degrees will remain valid regardless of any changes, as they were issued by an accredited institution in good standing at the time the degree was conferred.
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